Troubleshooting

If you never see my library name in the Host Computer setup screen.

Make sure TuneSync™ Server is installed. Verify your Android™ phone is connected to your Wi-Fi network by going to Settings -> Wireless & networks and verify it says "Connected to " under Wifi. On OSX, make sure TuneSync is added as an exception to your firewall. On Windows, make sure TuneSync and Bonjour are added as exceptions to your firewall.

Follow these instructions to setup your computer's IP Address manually:

Windows:
On your computer, Press the Windows key and R
Type in cmd and press enter
This should open a command line window
In this command line window, type:
Ipconfig
And press Enter
This will type out the IP Address (IPv4 Address) of your computer (Look for the like with numbers that start with 192.168 or 10.0)
Use the IP address and not the "Gateway" address
Open TuneSync on your Android phone
Go to "Host Computer"
Press Menu and select Manual Add
Type in the IP address you found above
Try to sync now

Mac OSX:
On the Mac go to System Preferences -> Network.
Select your active network port and your IP address will be listed under Status (Typically begins with 192.168 or 10.0).
Open TuneSync on your Android phone
Go to "Host Computer"
Press Menu and select Manual Add
Type in the IP address you found above
Try to sync now

Troubleshooting your connection

Note: Make sure your TuneSync™ Server on your computer is up to date.
Open TuneSync™ on the Android™ device


Select the "Settings" option


Select the "Test Connection" option


If "Computer Name Setup" fails

Go to "Host Computer" from the settings screen and set the name of your computer to connect with

If "Get Connect to Wifi" fails

Make sure your phone is connected to your Wi-Fi network (Open the Settings app and select Wireless & networks. Verify Wi-Fi is checked and under it is says "Connected to " where Wireless & networks->Wi-Fi Settings->Add Wi-Fi network.

If "Writing to storage" fails

TuneSync is unable to write to the storage location. If you are syncing to your SD card, make sure the USB is not connected to the device and the SD card is mounted. Go to settings screen and select "Storage Location" and select a location where TuneSync has permission to write to.

If "Get IP for computer" fails

Make sure your Android™ device is on your Wi-Fi network.
You may want to reset your Wi-Fi connection. To reset the connection, go to Settings -> Wireless & networks. Uncheck the "Wi-Fi" checkbox. Then check the "Wi-Fi" checkbox again. Wait until the line under this says "Connected to "
Check to make sure TuneSync server is running on your computer.
Make the user account is logged in to the computer. Some operating systems (Windows Vista, Windows 7 for example) do not log into the user account unless you enter a password or click the user name. The TuneSync™ Server does not start until the user logs in. This may occur after a power outage or if Windows installs new updates.
You may want to temporarily disable your firewalls (Norton Security, ZoneAlarm, Windows Firewall in Control Panel) to make sure it is not causing the issue.


If "Connect to computer" fails

Make sure you have the TuneSync™ host software running on your computer. Go to Download to install the software. Verify TuneSync™ is allowed through any firewalls you may have installed on your computer.

You may want to temporarily disable your firewalls (Norton Security, ZoneAlarm, Windows Firewall in Control Panel) to make sure it is not causing the issue.

For Windows Vista, Windows 7, and Windows 8 users, make sure the network type is set Home, Work or Private. See instruction on changing this setting. Open TuneSync settings on your computer by right-clicking on the TuneSync icon in the system tray. Select Settings.

The settings will tell you the port TuneSync is listening on. Make sure the port listed in settings matches the port in the "Get IP for computer". If the port does not match, setup TuneSync manually using the steps listed at the top of this page. If you are running Windows Vista or Windows 7:
Go to Start -> Control Panel -> Network and Internet -> Network and Sharing Center Make sure your network type is "Home Network" or "Private Network" and not a "Work Network" or "Public Network" If not, click "Customize" to change the network type

Restart your computer. Log in and start up iTunes. Make sure iTunes is not showing a message such as "Do you want to upgrade?" or "You have inserted a black CD?" When iTunes is displaying a dialog such as that, TuneSync™ is unable to get any information from it.

If "Check PC Version" fails

You need to update the software running on your PC or Mac. Go to Download to update the software running on your PC or Mac.

If "Get Playlists" fails

Verify iTunes is installed on the pc. Sometimes when iTunes starts, it may ask a question (Update, sync) and does not responds. Close iTunes and restart it then start the Test Connection again.

Check to see if iTunes is displaying a dialog on your computer. When iTunes displays a dialog box, it blocks applications from communicating with it. Closing the dialog should allow TuneSync™ to continue.

If no dialog is displayed, you may have encountered a rare iTunes bug where it does not properly register the programming interface that allows applications to control it. To resolve this exit out of iTunes, then re-install iTunes. This will typically resolve the issue. Advanced users can run "itunes.exe /regserver" from a command-line to force iTunes to re-register.